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Tag: swa

Southwest Airlines meltdown: a reminder why software maintenance matters

IT WASN’T MOTHER NATURE’S FAULT While the cancellation rate for most other major U.S. airlines – American, United, Delta, and JetBlue – ranged between 0 and 2% on the Tuesday before Christmas, Southwest had grounded 70% of its flights on Monday, and 60% on Tuesday. By Tuesday morning, Southwest’s schedule accounted for fully 2,522 of the 2,890 flight cancellations reported across the U.S. The airline that has cultivated a scrappy, humorous brand since its founding in 1967 suddenly found itself tripped up by a crew scheduling system that couldn’t keep up.  The root...

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