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Frequently Asked Questions

If you have any questions that we’ve not addressed here, please fill out our contact us form and we will get back to you within one business day.
What types of development services do you provide?

We provide custom software for web, desktop, mobile and embedded applications. We also provide solutions for AI and machine learning and we specialize in security solutions. If you need help porting existing applications to a different OS, hardware or languages we do that as well. We also provide staff augmentation services for clients who need a specific skillset.

What are your technical skill sets?

STEP Software has been providing software development services since 2005 and our founders have 40+ years of experience. We provided services in all leading languages, Operating Systems and Server Types.

A brief list of supported platforms and technologies:

  • Windows
  • macOS
  • Linux
  • Android
  • Desktop
  • Mobile
  • Industrial Embedded
  • Security Solutions
  • C/C++
  • Java
  • .NET (C#, VB.NET, etc.)
  • PHP
  • Python
  • Geographic Information Systems
  • Machine Learning

Any language, any OS, any platform, Drop us a line if you have additional questions.

How do you ensure the application you develop meets quality standards?

Many years of experience apply software development best practices ensure we can repeatedly provide solutions of very high quality.

Our projects apply a variety of project management methods including high quality assurance(QA) testing and documentation.

Software QA testing is the set of activities that ensures that software processes and products conform to requirements, standards and procedures. The process includes all of the activities involved in designing, developing, enhancing and maintaining software. The products include the software, and all supporting and reporting documentation.

What the Fox?

That’s Quinn, he’s our mascot here at STEP. He’s clever, he’s bold, he’s creative, just like us. You can learn more about him on our blog post about him.

How do I know my project will be completed on time and budget?
Capturing your exact business needs and determining the right solution that will meet expected results is the first step to maximizing your investment. We then provide a detailed Statement of Work (SOW) that encompasses development and testing requirements, development completion dates, clear acceptance criteria, a release plan, a detailed list of responsibilities during the project. Cost is based on an estimated time to design, develop, test and implement the solution.
What are the risks of developing a custom system?

Every project involves some risks. Based on past development experience with other companies our customers have expressed concerns with:

  • Application does not meet expected results
  • Application is not user-friendly
  • Inadequate performance
  • Development cost exceeds proposal projections
  • Application is not flexible or scalable enough to meet future requirements
  • Application has a many bugs, requiring a greater amount of support than projected

The depth and breadth our development experience, coupled with our proven method for developing quality applications helps to mitigate these risks and ensures maximum results. The Proof:

  • Our founders have over 40 years of custom software application development experience working with entrepreneurial to large companies to bring their designs to life.
  • We offer a wide breadth of experience in all leading languages, Operating Systems and Server types. 
  • Our collaborative approach and method of development, testing and implementation have resulted in our expansive portfolio .
  • Our security solutions can be deployed across multiple applications
  • We assist in scaling the right resources up and down as needed to ensure your project remains on time, budget and specification.
  • The quality of our development has proven to reduce post implementation maintenance support.
What are your Service Level Agreements (SLA) like?

Each client has a dedicated tech lead and client support advocate accessible when you need them. Email, text, phone calls or ticketing, we work with the method that works for your project and team. Your SLA will be what works for your company/project, not a cookie cutter template that creates bigger problems.

I don’t need a custom solution but I need a specific skill set, can you help?

Yes, we call this staff augmentation services. It is hand picking the skills you need when you need them, on your terms. STEP Software has been collaborating with technical leaders for over 15 years, providing staff augmentation services to accelerate their team’s potential.

Do you provide fixed-price bids?
Yes. We provide fixed-price bids for well defined projects. You will be provided with a “Statement of Work” with a flat rate fee or the option to pay hourly.
I have additional questions, what’s the best method to reach you?

Feel free to drop us a line using the method of your choice. If you use the web form we will do our best to get back to you by the end of the next business day. Calling our main line 1-877-980-8660 Option#3 will get you to our Client Engagement team you can also email us at