Three years after the COVID-19 pandemic sent millions of knowledge workers home, employers are gradually reopening their offices and carefully filling long-empty cubicles and meeting rooms.

But they’re returning to a permanently changed workplace. Straight-up return-to-office (RTO) is out. Hybrid work styles encompassing varying degrees of in-office and remote work are in. The strategy of choice is increasingly just that, choice, and employees are demanding the ability to choose the locations and work arrangements that make the most sense for them.

And as you’ve likely guessed by now, some organizations get the hybrid thing right. Others, not so much.