Login to your account

Username *
Password *
Remember Me

Blog

Thursday, 07 May 2020 14:11

The Customer Communication Connection

It's all about the relationship. Whether we are talking about business, friendship, or family, the resilience of the relationship is what makes that connection last and grow. Relationships grow strong and enduring because we look after them. We feed them. We show the people we care about, in all different kinds of relationships, that they are significant to us. We make them a priority by making knowing all about them a priority so that we can understand how best to serve them in terms of the relationship we have with them. This is important whether we are talking about our family, our friends, or our customers.

Caring Enough to Know

If you didn't know your child's favourite sport or remember your mother's birthday, what would that say about your commitment to the relationship? Really, not as much as you might think. You might be preoccupied or mistaken. But you know that, to your child or your mother, it might seem like you aren't paying attention.

As business people, we have very good intentions to bolster the evidence that shows our customers that we are paying attention. If we care enough to remember details about their business, their purchase history, past requests, even their birthday, they might feel like we are paying attention. If we are paying attention, then maybe we are making our relationship with their business a priority. Caring enough to know means that we pay attention to what they need, and that's what will reinforce the business relationship into something sustainable.

Published in Blog
5 Tips for Creating a Great UX  - STEP Software Inc. - Custom Software Development https://t.co/I4cPf4ngRS https://t.co/PmPDcrLJwr


Our exceptional talented developers and supportive team, combined with our highly effective, well-developed methodology has provided custom applications to Fortune 500 corporations and entrepreneurial companies.

 

Latest Posts from Blog

How SaaS is Changing IT Departments

How SaaS is Changing IT D...

As software as a service (SaaS) tools continue to...

LibreOffice: An Open Source Alternative to Microsoft Office

LibreOffice: An Open Sour...

The phrase "open source", as used in the title, ca...

Teleworking: Information Security Essentials for Organizational Leadership

Teleworking: Information...

Teleworking: Information Security Essentials for O...

Free, Reliable Tools to Help You Protect Yourself From Identity Thieves

Free, Reliable Tools to H...

There are many reputable free tools available onli...

7 Common Myths About Hypertext Transfer Protocol Secure (HTTPS) You Shouldn't Believe

7 Common Myths About Hype...

Hypertext Transfer Protocol Secure (HTTPS) has sur...

10 Tips for Developing a Disaster Recovery Plan (DRP)

10 Tips for Developing a...

Most businesses rely on information technology (IT...

5 Ways an IT Provider can Save Your Business Money

5 Ways an IT Provider can...

Outsourcing your IT department offers impressive b...

The Psychology of Data Theft: Tricks Social Engineers Use and How to Fight Back

The Psychology of Data Th...

Identity theft has reached epidemic proportions, w...

Two-Factor Authentication: What You Need to Know

Two-Factor Authentication...

You may have noticed lately that more businesses h...

10 Easy Ways to Improve Your Zoom Experience

10 Easy Ways to Improve Y...

Amid the self-isolation and quarantining of the CO...

The Customer Communication Connection

The Customer Communicatio...

It's all about the relationship. Whether we are ta...

10 Ways the Internet of Things Will Transform Your Life

10 Ways the Internet of T...

The Internet of Things (IoT) refers to the interco...